Last updated: November 1, 2026

These Terms and Conditions (“Terms”) govern your use of the So Shiny Janitorial website (www.soshinyjanitorial.com) and all cleaning services provided by Matheu Industries LLC, doing business as So Shiny Janitorial (“So Shiny Janitorial,” “we,” “us,” or “our”). By using our website, requesting a quote, booking or receiving a service, or paying an invoice, you (“you” or “Client”) agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, do not use our website or Services. If you have a separate written service agreement with us, that agreement controls where it differs from these Terms.

Eligibility and Authority

You must be at least 18 years old to book a service. By booking, you confirm that you own the property or are authorized by the owner, landlord, property manager or tenant to let us in and have it cleaned, and that the information you give us is accurate. You are responsible for any claim by another person who says you did not have that authority.

Part 1: Use of Our Website

Cookies Policy

Our website uses cookies to enhance your online experience. By using our website, you consent to our use of cookies as described in our Privacy Policy. You can accept or decline optional cookies, but some cookies are necessary for the website to work.

License to Use Website

So Shiny Janitorial and/or its licensors own the intellectual property rights for all material on our website, including text, photos, logos, checklists, price tools and designs. All rights are reserved. You may view the site for your own personal, non-commercial use, subject to these Terms.

You must not:

Republish, sell, rent, sub-license, reproduce, duplicate, copy or redistribute material from our website.
Use our name, logo, photos or content without written permission.
Use robots, scrapers or automated tools to collect content, prices or data from the site.
Submit false, misleading or spam requests, or someone else’s contact information without their permission.
Attempt to interfere with, hack, overload or bypass the security of the website.

Reviews and User Content

If you send us or post reviews, testimonials, photos, comments or other content, you confirm it is truthful and that you have the right to share it, and you grant So Shiny Janitorial a non-exclusive, royalty-free, perpetual right to use, reproduce, edit and display it in connection with our business. We may monitor and remove content we consider inappropriate, offensive or misleading. Content posted by others does not necessarily reflect our views.

Website Information, Estimates and Prices

Prices, estimates and descriptions on our website, in our price tools and in our messages are for general information only and are not a binding offer. Online estimates are based on the information you provide (for example, the number of bedrooms and bathrooms). The final price is confirmed before your service. We may correct errors, change prices, services and promotions, or limit availability at any time without notice. Prices already confirmed for a scheduled service will be honored unless the job differs from what was described.

Links, Hyperlinking and Content Liability

Approved organizations, such as government agencies, search engines, news organizations and online directories, may link to our website without prior written approval. We reserve the right to request the removal of any link to our website. Links from our website to third-party sites are provided for convenience; we are not responsible for their content. We are not responsible for content appearing on your website, and you agree to defend us against claims arising from it.

Website Disclaimer

Our website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, and we will not be liable for any damages arising from the use of, or inability to use, our website.

Part 2: Service Terms

These Service Terms apply to all cleaning services provided by So Shiny Janitorial, including residential, deep, move-in/move-out, post-construction, short-term and medium-term rental, commercial, office and medical cleaning.

Quotes, Pricing and Scope

Flat-fee pricing: residential prices are based on the size of the home as described by you (for example, the number of bedrooms, full bathrooms and half bathrooms) and on our standard checklist for the type of service booked.
Different from described: if the property is larger than described, or the condition requires substantially more time than a normal clean (for example, heavy buildup, excessive pet hair, excessive trash or clutter, hoarding conditions, mold, pests, smoke residue or construction debris), we may adjust the price, quote the extra work separately, charge for the extra time at $50.00 per cleaner per hour, or limit the service to what can be completed in the time booked. When practical, we will tell you before doing extra work.
Add-ons: add-on prices are starting prices (“from $X”) and may increase based on size, quantity, condition, time and the number of cleaners needed. Laundry pricing includes washing and drying time.
Not included: unless agreed in writing, our services do not include moving heavy furniture or appliances, cleaning outside windows above the ground floor, areas that cannot be reached safely with a standard step ladder, carpet shampooing, pressure washing, painting or wall repair, removing permanent stains, mold remediation, pest removal, handling bodily fluids, blood or biohazards, or removing hazardous materials, needles, sharps or regulated medical waste.

Recurring Service and Discounts

The first visit of any recurring plan is charged at the full price of the type of cleaning requested. Recurring discounts apply only to later visits and only while the agreed schedule (weekly, every two weeks or monthly) is kept. If visits are skipped, postponed or spaced further apart than the plan, we may charge the price for the actual frequency or the regular one-time price. We may change recurring prices with at least 14 days’ notice.

Booking, Deposits and Payment

Deposits and card on file: we may require a deposit, prepayment or a card on file to confirm a booking, especially for new clients, move-in/move-out, post-construction and large jobs.
Payment Terms: payment is due within 7 days of the invoice date unless otherwise agreed in writing. For one-time services we may require payment on the day of service.
Late Fees: a 5% late fee will apply to overdue invoices not paid within 7 days. An additional 2% per month will accrue thereafter on the unpaid balance, or the maximum allowed by law if lower.
Returned payments: returned checks, declined cards and reversed payments may be charged a returned-payment fee as allowed by Nevada law.
Chargebacks: please contact us first to resolve any billing concern. If you dispute a valid charge with your bank or card company without first giving us the chance to resolve it, we may provide your booking details, photos and communications to the payment processor and recover the disputed amount plus any processing fees.
Collections: you agree to pay reasonable costs of collecting overdue amounts, including collection agency fees, court costs and reasonable attorney’s fees, to the extent allowed by law. We may pause or cancel future services while an account is past due.

Access, Keys and Codes

Clear and timely access to the property must be provided at the scheduled time, including gate codes, keys, lockbox codes and parking instructions.
Lockouts: if we cannot get in within 15 minutes of arrival because of lack of access, missing keys or codes, guests still inside or a client who is not present as agreed, the visit is a lockout. Missed service visits due to lack of access will incur a $50 rescheduling fee, and same-day lockouts may be billed at 50% of the service fee.
Keys and codes are kept confidential. We are not responsible for loss caused by keys or codes shared with, or copied by, other people, or by locks, lockboxes or alarm systems that malfunction. Please tell us how to set and disarm any alarm; we are not responsible for false-alarm fees caused by incorrect or missing instructions.

Cancellations and Rescheduling

Cancellations must be made at least 24 hours before the scheduled cleaning. Same-day cancellations or lockouts will be billed at 50% of the service fee. We may reschedule because of severe weather, illness, emergencies, vehicle problems or other events outside our control, and we will try to give you as much notice as possible; we are not liable for any loss caused by such a delay.

Property Preparation and Working Conditions

Please provide running water, electricity, working lights and, when needed, air conditioning or heat. If utilities are off, we may reschedule and charge a trip fee.
Please pick up clothing, toys, papers and personal items so surfaces can be cleaned. Time spent picking up clutter may be charged as extra time.
We reserve the right to refuse, pause or stop a service, without liability, if the conditions are unsafe or unhealthy, if anyone at the property is abusive, threatening or harassing toward our staff, or if we are asked to do work outside our scope or that would violate the law. The service fee for time already spent, or a trip fee, may still be charged.

Pets

Please let us know about pets before the service. Aggressive or anxious pets must be secured away from the areas being cleaned. We are not responsible for pets that escape when doors must be opened during normal cleaning, for injuries caused by unsecured pets, or for pet waste or accidents beyond normal cleaning. We may refuse service if a pet makes it unsafe to work.

Valuables, Fragile Items and Surfaces

Please put away or secure cash, jewelry, firearms, medications, important documents, collectibles and items of special or sentimental value before we arrive. We do not move or clean items we consider too fragile, valuable or heavy to handle safely.
Please tell us in advance about delicate surfaces or materials that need special care (for example, natural stone, unsealed wood, antiques, specialty finishes) and any product allergies or sensitivities. We use professional cleaning products suitable for normal household and commercial surfaces. If you ask us to use your own products or methods, we are not responsible for the results.
We are not responsible for damage caused by items that were already broken, cracked, loose, worn or improperly installed or hung, for normal wear and tear, or for surfaces that are not suitable for normal cleaning.

Damage Claims and Limits

Reporting: any damage must be reported to us in writing within 24 hours of service completion, with photos. You must give us a reasonable opportunity to inspect the damage before it is repaired or replaced; if you repair or discard an item before we can inspect it, we may not be able to accept the claim.
Our options: for valid claims caused by our negligence, we may, at our choice, repair the item, replace it with an item of similar kind and quality, or pay its actual cash value (its value at the time of damage, taking age and wear into account).
Limits: we are not liable for pre-existing damage, normal wear and tear, damage caused by guests, tenants or other third parties, or the sentimental or irreplaceable value of any item. Claims are subject to the terms of our insurance policies.

Satisfaction Guarantee

We stand behind our services. If something included in your service was missed or not done to our standard, tell us within 24 hours of service completion, with photos if possible, and we will return to re-clean the affected areas at no additional cost. The re-clean must be scheduled within 3 days of your report, and you must provide access. The re-clean is the main remedy under our guarantee; refunds are handled as described in our Refund Policy.

Photos

Photos of property conditions may be taken at the start and end of service for quality control, training, documentation of claims and client communication purposes. We will not publish photos that show your face, personal items, documents, house number or other information that identifies you or your property without your permission.

Lost Items

So Shiny Janitorial is not responsible for lost, stolen or missing items left by guests, tenants or other third parties. Items that appear to be trash will be thrown away; if you want something kept, please set it aside or tell us before the service.

Short-Term Rental Turnovers

For Airbnb, VRBO and other short-term rentals, the host is responsible for guest check-out times, restocking supplies (unless agreed otherwise) and communicating with guests. If guests have not left at the scheduled time, waiting time, rescheduling or lockout fees may apply. Reporting damage or missing items to the host is a courtesy and not a guaranteed inspection. We are not responsible for guest reviews, ratings, damage caused by guests or the condition of the property after we leave.

Commercial and Medical Facilities

For offices, medical and dental facilities, the scope, schedule and pricing are set in a written proposal or service agreement. The facility remains responsible for its own regulatory compliance, infection-control policies, and the handling and disposal of regulated medical waste, sharps and hazardous materials unless specifically agreed in writing.

Non-Solicitation of Our Staff

Our cleaners are trained, insured and supported by our company. During the time you receive our Services and for 12 months after your last service, you agree not to hire, directly or through another company, any person who cleaned for you on behalf of So Shiny Janitorial. If you do, you agree to pay a placement fee equal to $4,500 or the total of the last three months of service charges, whichever is greater.

Communications

By giving us your phone number and email, you agree that we may contact you by phone and email about your quotes, bookings and services. Automated text messages are sent only as described in the Text Message (SMS) Terms below. Marketing messages are sent only with your consent, as described in our Privacy Policy.

Text Message (SMS) Terms

Program: So Shiny Janitorial text messages about your quotes and services: quote follow-up, appointment confirmations and reminders, arrival updates, customer support and a feedback request after the service. If you separately opt in, we may also send occasional offers and cleaning tips.
How you opt in: by checking the text-message consent box on our website forms, by giving us verbal or written permission when you book, or by texting us first. Consent is optional and is not a condition of purchase. You confirm you are the subscriber or authorized user of the number you provide.
Sending numbers: texts may come from our business line (702) 900-8143 or from (855) 532-7259, including messages sent with automated technology.
Frequency and cost: message frequency varies with your bookings (typically a few messages per service). Message and data rates may apply.
Opt out: reply STOP (or CANCEL, END, QUIT, UNSUBSCRIBE or STOPALL) at any time. We will send one message confirming that you have been unsubscribed and will not text you again unless you opt back in by replying START.
Help: reply HELP, call (702) 900-8143 or email info@soshinyjanitorial.com.
Carriers: mobile carriers are not liable for delayed or undelivered messages.
Privacy: we do not sell or share your mobile number or text-messaging consent with third parties or affiliates for their marketing purposes. See our Privacy Policy for details.

Emergency Services

Same-day or urgent cleanings requested with less than 24 hours’ notice may be subject to a $50 rush fee.

Insurance

So Shiny Janitorial is fully licensed, bonded, and insured. Proof of insurance is available upon request.

Part 3: General Terms

Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim arising from our website or Services is limited to the amount you paid for the specific service that gave rise to the claim, except where the claim is covered by our insurance as described in “Damage Claims and Limits.” We are not liable for indirect, incidental, special, consequential or punitive damages, including lost rent, lost bookings, lost profits, or loss of use. Nothing in these Terms limits liability that cannot be limited under Nevada law.

Indemnification

You agree to defend, indemnify and hold harmless So Shiny Janitorial, Matheu Industries LLC and their owners, employees and contractors from claims, damages and costs (including reasonable attorney’s fees) arising from your breach of these Terms, false information you provide, unsafe conditions at the property that you knew or should have known about, or a claim that you did not have authority to request the service.

Events Outside Our Control

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, such as severe weather, natural disasters, power or water outages, public health emergencies, road closures, government orders, labor shortages or emergencies.

Disputes, Governing Law and Venue

If you have a concern, please contact us first; we will try in good faith to resolve it within 30 days. These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules. Any lawsuit related to our website or Services must be brought in the state or federal courts located in Clark County, Nevada, and you consent to their jurisdiction, except that either party may bring a claim in small claims court if it qualifies.

Other Terms

Changes: we may update these Terms at any time by posting the new version on our website. The version in effect when you book applies to that service.
Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
No waiver: if we do not enforce a right, we have not given it up.
Assignment: you may not transfer your rights under these Terms without our consent. We may assign our rights to an affiliate or successor.
Entire agreement: these Terms, our Privacy Policy, our Refund Policy and any written quote or service agreement are the entire agreement between you and us about the Services.

Contact Information

For any inquiries or concerns regarding our Terms and Conditions, please contact us:

So Shiny Janitorial (Matheu Industries LLC)

Mailing address: 304 S Jones Blvd, Suite #8021, Las Vegas, NV 89107

Email: info@soshinyjanitorial.com · Phone: (702) 900-8143

NV Business License: NV20232768806 · City of Henderson Business License: 2024329964