Last updated: October 31, 2026

At So Shiny Janitorial, a part of Matheu Industries LLC, we are committed to providing high-quality cleaning services that meet your expectations. This Return and Refund Policy explains our protocols for cancellations, service adjustments, re-cleans and refunds. It is part of our Terms and Conditions.

Service Scope and Satisfaction Guarantee

We ensure clarity on the scope of each cleaning service offered, detailing what is included and what is not, to set the right expectations. Detailed descriptions of our services are available on our website, in our checklists and within our quotes and service agreements. Our guarantee covers the tasks included in the service you booked.

Cancellations

Notice Period: We require a 24-hour notice for the cancellation or rescheduling of any scheduled cleaning service. This policy helps us manage our resources efficiently and accommodate other clients.
Late cancellations and lockouts: cancellations made with less than 24 hours’ notice, and visits where we cannot get in, will be billed at 50% of the service fee, as described in our Terms and Conditions.
Deposits: deposits are applied to your service. They are refundable if you cancel at least 24 hours before the scheduled service and may be kept to cover the late-cancellation fee if you cancel later.

Adjustments for Service Discrepancies

Scope Adjustment for Discrepancies: If the actual cleaning requirements at the job site do not match the services initially quoted (for example, additional rooms or bathrooms not previously mentioned, or conditions that require extra time), we reserve the right to adjust the charges for the extra work needed. We will communicate any such adjustments and seek your approval before proceeding with the additional work when practical. If you do not approve, we will clean what can be completed within the original price and time, and the original price remains due.

Satisfaction Follow-Up and Re-Cleans

Your satisfaction is crucial to us. If you are not completely satisfied with the quality of our work, please contact us within 24 hours of service completion, with photos of the areas of concern if possible. We commit to reviewing your concerns and offering a resolution, which will normally be a re-clean of the specific areas at no additional cost. The re-clean must be scheduled within 3 days of your report and requires access to the property. Concerns reported after 24 hours, or after the areas have been used, cleaned by someone else or occupied by new guests or tenants, may not be eligible.

Refunds

No Refunds After Completion: we do not offer refunds after the cleaning service has been completed and accepted. We encourage our clients to communicate any concerns during or immediately after the service so we can address them promptly.
Partial refunds or credits: if a re-clean is not possible or does not resolve a valid concern, we may, at our discretion, offer a partial refund or a credit toward a future service. A refund will not be more than the amount paid for the affected service.
Billing errors: if you were charged by mistake or charged twice, we will refund the incorrect amount.
How refunds are paid: approved refunds are issued to the original payment method, normally within 10 business days. Your bank may take additional time to post it.

Recurring Plans

You may cancel a recurring plan at any time with at least 24 hours’ notice before the next scheduled visit. Recurring discounts are not refunded or applied retroactively, and visits already completed are not refundable.

Gift Cards, Credits and Promotions

Gift cards, service credits, referral rewards and promotional discounts, if offered, are not redeemable for cash and are non-refundable except where required by law. Purchased gift cards do not expire. Free promotional offers, referral rewards and discounts cannot be combined unless stated and may have expiration dates or other conditions shown at the time they are issued.

Chargebacks

Please contact us before disputing a charge with your bank or card company so we can resolve the issue. Chargebacks filed without first contacting us are handled as described in our Terms and Conditions.

Contacting Us

For more information about our Return and Refund Policy, or if you have questions or concerns regarding a service or cancellation, please contact us at info@soshinyjanitorial.com or (702) 900-8143.